Right of Withdrawal
We hope you love your item from Fairytale Romance ... but even if you don't we are still here to help
1. Order Cancellation Pre-Dispatch
1.1 Orders can be cancelled simply and easily before they are sent out.
1.2 In the event that you have changed your mind and wish to cancel an order before it has been dispatched, simply send an email to: firstname.lastname@example.org and we will work with you to ensure this happens quickly and efficiently.
1.3 Any monies paid will be refunded in full within 3 working days (although usually within 4 hours) to the original method of payment.
2. Order Cancellation using Returns
2.1 Orders can be cancelled up to 60 days after receipt of your item with Fairytale Romance Ltd as part of our 60 Day Returns Policy.
2.2 We are proud to offer this extended Returns Policy as part of our ongoing commitment to offering exceptional levels of Customer Service.
2.3 Simply email email@example.com informing us of your desire to cancel the order and we will work with you to ensure this is processed very quickly and efficiently. Please let us know the reason for your return and ensure the details of the original order are included inside your return package with the item.
2.4 You may cancel an order for ANY reason - so please do not worry. Just let us know the reason in order that we can process it in the proper manner.
2.5 All we ask if that you safely return the item to us in the same condition in which it was received by you. Please be careful not to remove any tags from the item, wash or clean the item, or alter the item in any way, until you are sure you want to keep it.
2.6 Once the return is approved, you have 14 working days to get the item back to us. Unless otherwise agreed, you will be responsible for the cost of return shipping and ensuring it is securely delivered to us.
2.7 Upon safe receipt, the item will be checked over and if everything is in order the refund will be processed for the full original amount received.
2.8 In the exceptionally unusual circumstance that there are any problems following receipt of the item, we will be in contact very rapidly in order to work with you to resolve.
2.9 The refund will be processed within 3 working days, but more commonly will be processed within just a few hours of receipt
2.10 It is our aim (and most common experience) that returns are handled professionally, very rapidly and without complication. We absolutely understand that accepting returns are 'part and parcel' of offering clothing for sale on the internet. Offering an elite standard of Customer Service is one of the founding principles of Fairytale Romance Ltd and we look forward to serving you to the best of our ability.
3.1 Whilst we know the huge majority of our customers are honest and decent, we are aware that there are a tiny minority of people who are willing to commit fraud. Common types of fraud prevelent in our industry include 'Wear and Return', 'Selfie Posers', 'Dishonest Returns Reason' and 'Doesn't-Fit-so-Damage'
3.1.1 'Wear and Return' - defined as being behaviour which goes beyond trying an item on for size and fit. Continuing to wear an item once size and fit has been determined relinquishes your right to return the item.
3.1.2 'Selfie Posers' - defined as the behaviour of purchasing items solely for the purpose of wearing them in order to take and publish photos on Social Media (and other peer to peer communication methods) before returning them.
3.1.3 'Dishonest Returns Reason' - defined as lying, misleading or in any other way being dishonest about the reason for the return.
3.1.4 'Doesn't-Fit-so-Damage' - defined as causing damage to an item due to the fact it did not fit.
3.2 In the event of a fraud committed against Fairytale Romance Ltd, which includes but is not restricted to the activities set out in 3.1, we reserve the right to recover our costs and subsequent consequential reduced sale value from the perpetrator. We will subsequently hand over all relevant data to the relevant authorities for prosecution.